Privacy Policy

Last updated: December 2025

1. Introduction

Caravelis Solutions Lda ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us.

2. Information We Collect

We may collect information about you in a variety of ways:

  • Personal Data: Name, email address, phone number, and postal address when you make a booking or contact us.
  • Booking Information: Check-in/check-out dates, number of guests, and payment details.
  • Usage Data: Information about how you access and use our website, including your IP address, browser type, and pages visited.

3. How We Use Your Information

We use the information we collect to:

  • Process and manage your bookings
  • Communicate with you about your reservation
  • Send you check-in instructions and property information
  • Respond to your inquiries and provide customer support
  • Improve our website and services
  • Comply with legal obligations

4. Sharing Your Information

We may share your information with third-party service providers who assist us in operating our website and conducting our business, including:

  • Booking platforms (Uplisting, Airbnb, Booking.com)
  • Payment processors
  • Email service providers

We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Under GDPR and Portuguese data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability

7. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect some features of our website.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

  • Email: [email protected]
  • Phone: +351 965 914 903
  • Address: Armação de Pêra, Algarve, Portugal

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.