Direct Booking Terms and Conditions

These terms apply to direct accommodation bookings with Caravelis Solutions, Lda, NIPC 518462200, Rua das Caravelas, 7, Edifício Marany, 8365-116 Armação de Pêra, Silves, Portugal. They cover Penthouse 1 (RNAL 134631/AL), Beachfront Apartment 4F (RNAL 132513/AL) and Beach Apartment 7G (RNAL 170402/AL).

The contract consists of the booking confirmation, these Booking Terms, and the house rules and check-in information supplied for the stay. For direct bookings, the confirmation controls the property, dates, guest number, total price and any specifically disclosed guarantee; these Terms control the general contractual rules.

The lead guest must be at least 18, have authority to act for all guests, accept responsibility for the booked party and provide complete, accurate information. A booking becomes binding when the payment required at booking is successfully authorised and Caravelis issues a booking confirmation. An automated acknowledgement that does not confirm payment is not a final booking confirmation.

The property is provided only for short-term holiday accommodation during the confirmed dates. Only registered guests within the property’s stated capacity may stay overnight unless Caravelis agrees otherwise in writing. The lead guest is responsible for making these Terms and the house rules known to the booked party.

• Quiet hours are 22:00 to 07:00; guests must respect neighbours, common areas and applicable noise rules.
• Smoking is prohibited inside the property; evidenced smoking may result in reasonable remediation costs.
• Pets are not permitted unless expressly authorised in writing.
• Parties, events, illegal activity and serious disturbance are prohibited.
• Guests must dispose of rubbish as instructed, use utilities responsibly, maintain ordinary cleanliness and report appliance or safety problems promptly.

Check-in is from 15:00 and check-out is by 11:00 unless agreed otherwise in writing. Guests must complete required registration and identity steps before final access details are released. Access codes and keys are confidential and must not be shared outside the booked party. Unauthorised late departure may result in a reasonable charge for proven delay, loss or extra cleaning time.

The checkout shows the total payable for the selected property, dates and guest number, including mandatory charges collected by Caravelis. Any amount payable locally or collected for a public authority must be identified before payment. Payment is processed securely by Stripe. A failed, reversed or disputed payment may prevent confirmation or result in cancellation after reasonable notice.

Caravelis does not currently take a routine damage deposit. We may require a card pre-authorisation or refundable bank-transfer deposit only where the amount, timing, holding method, release conditions and permitted deductions are clearly disclosed before booking confirmation. Deductions require reasonable evidence and may cover proven loss caused by the booked party beyond fair wear and tear. Any undisputed balance will be released or refunded within the period disclosed before booking.

For a direct booking, a written cancellation received at least five working days before scheduled check-in qualifies for a full refund of the amount paid to Caravelis. A later direct cancellation, no-show or early departure is non-refundable unless mandatory law requires otherwise or Caravelis expressly agrees otherwise in writing. ‘Working day’ means Monday to Friday excluding Portuguese public holidays. Cancellation is effective when received through the contact method in the booking confirmation.

Accommodation for a specified date or period is excluded from the statutory 14-day withdrawal right under Article 17(1)(k) of Portuguese Decree-Law 24/2014. The contractual cancellation rights above therefore apply, subject to mandatory law.

Bookings completed through Airbnb, Booking.com or Vrbo follow that platform’s payment, cancellation and refund terms. Google Vacation Rentals referrals follow the terms of the provider through which the booking is completed.

Guests must take reasonable care of the property, contents and shared areas, and report damage, breakage, missing items, malfunction, hazards or maintenance issues promptly so Caravelis has a fair opportunity to investigate, remedy the issue and prevent further damage. The lead guest is responsible for proven loss caused by the booked party beyond fair wear and tear.

Caravelis or a contractor may enter with reasonable notice where possible for urgent repairs, safety checks or legally required inspections, and immediately in a genuine emergency. If the property cannot lawfully or safely be provided, Caravelis will offer a suitable alternative where available or refund payments for the affected stay. Requested changes remain subject to availability, price difference and written confirmation.

Guests are responsible for their belongings. Nothing excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or mandatory consumer rights. Subject to mandatory law, Caravelis is not responsible for unforeseeable loss or loss caused by the guest, a third party outside our control or an unavoidable event despite reasonable measures.

Personal data is handled under the Privacy Notice. Report stay issues promptly to contact@caravelis.net or +351 961 405 002. Consumers may use Portugal’s Electronic Complaints Book at https://www.livroreclamacoes.pt/Inicio/.

The competent alternative consumer dispute-resolution body for accommodation in Silves is CIMAAL — Centro de Arbitragem de Conflitos de Consumo do Algarve, Av. 5 de Outubro, n.º 55, R/C Dt.º, 8000-075 Faro, Portugal; +351 289 823 135; info@consumoalgarve.pt; https://consumoalgarve.pt/. This information does not state that Caravelis is a CIMAAL member or has made a voluntary full-adherence commitment. Caravelis is a full member of ALEP, an industry association rather than the consumer ADR body.

Portuguese law governs the contract, without removing any mandatory consumer right to bring proceedings elsewhere.

By selecting the payment action after ticking the required acceptance box, the lead guest confirms that they have read and agree to the Booking Terms, including the cancellation policy, acknowledge the Privacy Notice, and accept on behalf of the booked party. Caravelis records the timestamp, wording version, booking snapshot and document versions and hashes. No later page or email edit changes the accepted version without express agreement.

A durable booking-specific agreement is supplied after confirmed payment. Where translated versions differ, the legally reviewed European Portuguese version prevails to the extent permitted by mandatory consumer law.